We offer free returns within 30 days of ship date for all pre-order purchases. You can return your product in unused condition for a refund to the original payment method. Once the product has been used, we can no longer re-sell it for hygienic reasons and cannot accommodate such returns as a small business.
If you received a damaged or defective item, please contact us at email@example.com as soon as possible with your order number. We’ll make arrangements for you to return the damaged product and receive a replacement at the earliest with free shipping included both ways.